Mama Strut Shipping & Returns

Exchange Policy

Have the wrong size?

We want to make sure that every mama is supported, so if you got the incorrect size we can exchange it within 60 days of purchase.

Please note:

• Merchandise must not be worn, altered, or washed. It is OK to briefly try on your Mama Strut over clothing to assess fit.

• Merchandise must be returned in original condition and in original packaging with all components.

• Merchandise returned without the original packaging, missing components and/or damaged, will not qualify for an exchange.

• Exchange shipping fees are the customer’s responsibility.

Email sales@mamastrut.com to exchange for a size exchange.

Return Policy

We understand that sometimes forces out of your control may keep you from using your Mama Strut. We will accept returns for a refund, less shipping, within 30 days of purchase. Please note:

• Merchandise must be returned in original condition and in original unopened packaging with all components.

• Merchandise must not be worn, altered, or washed.

• Merchandise returned without the original unopened packaging, missing components and/or damaged, will not qualify for a return.

• Shipping fees are the customer’s responsibility and will not be refunded.

      Please note:

  • Mama Strut’s billed through insurance are not eligible for return.
  • If you billed your insurance through a Medical Equipment Supplier, please contact them directly regarding their return/exchange policy.

 

Shipping

We offer $9.99 standard shipping & handling in the US. After processing your order, shipping will take 3-5 business days.

Expedited shipping is $19.99 and expedited orders ship the next business day and are sent via 2 day express shipping.

 

For Overnight or International Shipping:

Same day FedEx to your hospital room, home or office is also available for an additional charge. Please e-mail: Sales@mamastrut.com to inquire or call 844-370-1858 ext 1.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destination.

International Customers Click Here